Navigating Difficult Conversations in the Virtual Classroom

 

Conflict in the virtual classroom occurs when emotions are high and when students feel very strongly about their point of view. As the saying goes “perception is reality.” Educators can often feel like they are left to referee versus facilitating discussions and creating inclusive dialogues. To help eliminate stress-filled interactions here are a few actions to help better prepare for those heated and passion-driven interactions and conversations. 

Establish Rules of Engagement. Think of this as a class contract. When students and their peers create community/classroom guidelines together there is a sense of empowerment and provides for everyone’s input. This also provides tools to the educator to realign a conversion when needed, and allows students to comfortably remind their peers to adhere to the community guidelines that were established and agreed upon. 

Create a space. It is extremely important to encourage open and respectful dialogue where you and your students feel comfortable expressing opinions. The use of inclusive language promotes diversity, equity and inclusion in course materials and discussion.

Private Conversations. When a student displays disruptive behavior or makes their peers uncomfortable, addressing the issue privately through email or a one-on-one meeting can help you avoid an escalated situation in the virtual classroom.

Use Active Listening. Difficult conversations will happen, but how you approach them can make all the difference. Practice active listening to fully understand the perspective and concerns of everyone involved. Avoid interrupting and provide a safe space for your students to express themselves. 

Be Empathetic. Show empathy and understanding to students’ perspectives, even if you disagree with them. The acknowledgement of your students' feelings and experiences without any judgment will go a long way, while providing you with a different view of the situation or experience.

Monitor Discussions. Not all discussions occur synchronously in your live sessions. Students will often have asynchronous discussions that become heated. Keep an eye on online discussions and be ready to step in if a conversion becomes disrespectful or harmful. If necessary, remove inappropriate content or mute disruptive participants. Most importantly show your students you care by participating in asynchronous discussions regularly and provide guidelines for responding and interacting with peers.

Seek outside help. Unfortunately, even the best plan can sometimes go sideways. There is nothing wrong with asking for additional help. If a difficult conversation escalates or becomes unmanageable consider involving your institution’s support services. Remember to follow-up after addressing a challenge to ensure that the issue is resolved and the virtual classroom remains supportive and conducive to learning.

 It is important to remember to remain respectful, create an inclusive environment, and promote open and critical dialogue. Your approach should always encourage learning and personal growth for all students involved.